Explore essential information for your visit, including check-in and check-out, amenities, accessibility, and more, to ensure a smooth and enjoyable stay.
Standard check-in is from 3:00 PM and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and is subject to availability and additional charges.
Yes, you can modify or cancel your booking based on the rate plan selected. Flexible rates allow free cancellation within the stipulated time, while promotional rates may have stricter terms. Please refer to your booking confirmation for details.
A valid credit card is required to secure your reservation. The card may be pre-authorised before arrival to guarantee your booking. Walk-in guests can also pay upon check-in, subject to room availability.
Yes, we offer interconnecting room sets in both Superior and Deluxe categories. Each set connects a Twin room with a Double room—ideal for families, friends, or groups who wish to stay close while enjoying the comfort and privacy of separate spaces.
Yes, available upon request. Simply press “Make Up Room” on in-room Voice Assistant device. To support sustainability, we encourage reusing bed linens and towels. If you wish to change bed linens, place the “Bed Linen” card on the bed. If you wish to change towels, place them in the wash basin.
No, smoking is strictly prohibited within all rooms and indoor areas. Hotel Waterloo Singapore is a 100% non-smoking property to ensure a clean and comfortable environment for all guests.
Complimentary high-speed Wi-Fi is available throughout the hotel, including rooms, public areas, and meeting spaces, ensuring you stay connected at all times.
Breakfast is served daily from 7:00 AM to 10:30 AM at Antler and Ember, Level 2. Enjoy a buffet featuring a mix of Asian and Western options. If your reservation includes breakfast, simply proceed to the restaurant during the operating hours. If not, breakfast vouchers are available for purchase at the front desk.
Yes, the hotel features a gym located on Level 2, equipped with essential fitness facilities to help you stay active throughout your stay. Guests can also enjoy the outdoor pool on the same level—a serene escape above the bustling streets that blends leisure and style. The pool is open daily from 0700 hrs to 2100 hrs.
Our restaurant, Antler and Ember, located on Level 2, serves a hearty breakfast buffet featuring international favourites and Asian flavours. Guests can also enjoy a curated selection of à la carte dishes for lunch and dinner.
The bar, located on Level 1, offers a relaxed setting to unwind with wines, cocktails, or non-alcoholic beverages in a laid-back atmosphere.
Yes. Guests can order room service using the in-room Voice Assistant device. Simply say “Room Service” or navigate to Dining > Antler and Ember to scan the QR code, view the menu, and place your order conveniently from your room.
Yes, we offer complimentary luggage storage at the front desk so you can explore the city freely before check-in or after check-out.
Luggage storage is complimentary for reasonable quantities of personal belongings. For larger items or group storage, please inform our staff in advance.
The hotel is easily accessible via three nearby MRT stations:
Bencoolen MRT Station (DT21, Downtown Line) – Exit A, 2-minute walk
Bras Basah MRT Station (CC2, Circle Line) – Exit A, 5-minute walk
Bugis MRT Station (EW12/DT14, East-West & Downtown Lines) – Exit D, 7-minute walk
With multiple MRT lines within walking distance, guests can reach Singapore’s top attractions in under 30 minutes.
Yes, on-site parking is available for guests. Parking spaces are limited and offered on a first-come, first-served basis.
Yes, airport transfers are available at an additional charge. Our front desk team can assist with arranging a taxi or private driver, with the fare payable directly to the driver.
While transfers are not included in the room rate, taxis and ride-hailing services such as Grab are also easily available from the airport to the hotel.
Yes, the hotel entrance and key facilities are wheelchair-accessible, including elevators and select guest rooms designed for accessibility.
Yes, accessible rooms are available and equipped with wider doorways, roll-in showers, and safety grab bars for added comfort and convenience
Our team is always ready to assist guests with mobility or accessibility needs. Please inform us in advance of any special requests so we can ensure a comfortable stay.
